Nushoe.com was founded in 1994 and is now the largest shoe repair company in the world. There are a number of reviews online for us and some are good and some are bad. In this post we want to address the bad reviews or complaints that are online. Each year we repair and renew over 100,000 individual pairs of boots, shoes and sandals, and repair over a million pairs a year when you include work we do for shoe brands. We have a complaint rate of less than 1%. This is why many famous brands trust us as their “factory authorized” repair service. These brands trust us to support their customers and staff. We believe this proves you can trust us too.
NuShoe offers a 100% satisfaction guarantee or your money back. We have been puzzled by the small number of negative reviews of Facebook and on Yelp for our company. We understand a few of our customers did not receive exactly what they had anticipated but we strive hard to address all customer concerns. We don’t actively solicit for reviews but we can assure you for every negative review there are 100 more positive reviews of our products and services. If you have been considering using our shoe renewal services, please know that your needs and satisfaction are of primary importance for us. We will strive hard to meet and/or exceed your expectations. We look forward to repairing your shoes, boots or sandals in the near future.